Every time the phone rings at your practice, you get a brand-new chance to delight your caller with your excellent customer service. Each call that comes into your practice is also a chance to build revenue by helping a potential or existing patient. However, far too often these calls turn into a missed opportunity!
Many practices spend a lot of time, effort, and money trying to get more patients to call in for an appointment. Many spend thousands of dollars on marketing efforts just to get the phone to ring. After spending a major chunk of their revenues, the average practice misses almost 34% of calls.
However, why so many missed calls? That’s because the telephone takes the lowest priority in a busy office where the staff is handling patients who are scheduled, speaking on the phone with another patient, responding to the doctors’ needs, and handling last-minute requests. On such busy days, it seems easier to call back a patient instead of taking the phone call. However, for the potential patient who has evaluated and explored a procedure for weeks and is finally set to take the next step, the recorded words, “Please leave a message” may make them call elsewhere. In fact, according to studies, only 15% of potential patients actually leave a message on voicemail.
A patient’s decision to move forward with treatment is an emotional one. Most new patients will want to gauge if your practice is welcoming, friendly, well-informed, and most importantly, sensitive to their needs. You can say all you want on your website, but when a patient reaches your voicemail, they may not feel any care or compassion.
Let’s do some simple math…
Say hello to AI! 🤖 Your after-hours phone attendant. Ready to capture leads and communicate with patients; all while you kick back and relax after a long day!
According to studies, for every nine leads that your practice receives, only one will schedule an appointment. Following up on leads that have yet to convert is critical to growing your practice. The patient’s experience at your practice determines whether they become a regular patient or not. Often, patients form an opinion about your practice even before entering the exam room. AI helps keep your patient communication streamlined and ensures you don’t miss out on an opportunity to help more people. Lost calls equal missed appointments, and in the long run, lost revenue.
With artificial intelligence technology, AI looks up the caller’s phone number, recognizes if it’s a patient or a potential new patient, and then sends them a follow-up text message to carry on the conversation!
Conversations are recorded in our Review Wave app so your team can handle them the next day! Never worry about a missed call or turning off your phones at night.
Welcome to the future of patient communication! 🔮
To learn more about how our software will create an exceptional patient experience and attract new patients, book a demo!
