A receptionist or chiropractic assistant is one of the most important jobs in a chiropractic office because you’re the very first impression for the new patient.
Even though you have one of the most crucial jobs, there is no formal training to be a receptionist or chiropractic assistant. Much of what you learn is through experiencing the day-to-day of what it’s like to work in a chiropractic office and learning on the fly.
We understand the importance of the patient experience and want every chiropractic office to be equipped for ultimate success.
Our goal is to help you create the best patient experience, so that from the first phone call, the new patient is bought in.
As a receptionist or chiropractic assistant, you get many new patient phone calls every day.
One of the most difficult conversations to have with a potential new patient is when they inquire about insurance and your practice doesn’t accept insurance.
You don’t want to flat out say you don’t accept insurance and potentially lose the opportunity to help someone who is desperately in need of your services.
There is a proven way to guide the conversation so the patient sees the value of chiropractic care.
With this phone script, you can subtly control the conversation to make the potential new patient feel understood and comfortable, while also getting them to book their first appointment.
This script is to help you navigate the conversation toward booking and appointment and avoid saying “no we don’t take insurance.” This script will help you build a relationship with them and establish a connection. Ultimately showing them that you both want the same thing… for them to get the help they need.
This script will prepare you for these hard scenarios, but can also easily be altered for any other type of new patient call-in.
Click below to download the phone call script and watch the video for an in-depth walk-through on why each step is vital to getting the new patient to understand the value of chiropractic care.
