ISSUE SIX ● MAY 2021
MAY CLIENT SPOTLIGHT
Dr. McKenzie is the owner, chiropractor, assistant, receptionist and janitor at Grit City Chiropractic in Tacoma, WA. She does it all from contacting patients, adjusting, cleaning, charting - the works! She is basically a super-hero; changing lives and running a practice all by herself!
But even superheroes need a little support, that’s why so many have a sidekick! Our software is your team’s sidekick! It’s there when you need it, there for peaceof- mind, and there to double your practice without doubling the work!
Dr. McKenzie found Review Wave on Day 4 of her opening up her own practice, and she said “it was a godsend!” In just 4 days of running a practice solo, she knew it wasn’t an efficient or sustainable way to run her practice. Before using our software, she was using a texting app on her personal phone for patient communication. The app didn’t save phone numbers or do automatic texting! She was having to search her EHR system for patient’s phone numbers, then find the text thread with them, and she was sending all appointment reminders manually - In her words, “it was rough!”
“The two-way texting, along with the automatic text campaigns have made the biggest difference. I am “my team,” so not having to worry about reminding patients about their appointments, asking for reviews, sending missed appointment texts, has saved me SO much time!”
Our software has enabled Dr. McKenzie to spend more time with her patients and let go of the stress of running a practice! This simple switch helps more patients benefit from the
Dr. McKenzie witnessed chiropractic care help patients of all ages - infants with colic, children with ear infections, adults with migraines, fibromyalgia, infertility, arthritis, and more! She’s seen many patients maintain their health and decrease their sick days significantly. Seeing the power of chiropractic care has only furthered her passion for health care! And you know what? We see it too!
That’s why we need you guys to reach more people, help more patients, and give them the drug-free care they need to start living their best lives!
Thank you to our rockstar client, Dr. McKenzie Hollyoak for sharing her success story!
Imagine for a minute how your patient experience will stand out above all the others…What does that look like to you?
If you’re like most business owners, office managers or receptionists, you have a seemingly endless list of tasks. Phone calls, operations, financials, care plans, SEO, social media posts, the list never ends! If you’re like Dr. McKenzie Hollyoak, you could feel totally alone and overwhelmed!
But, if you want to scale and grow your business, you have to start cutting time from the tedious tasks. I hate to break it to you, but you don’t have time to run the business and adjust patients, and email, call or text every single patient, every single day.
And, that’s ok! You’re not alone. Every growing business eventually needs to get automated. More than 50% of companies are using automation. Automation was designed to cut down on time, improve efficiency, and run processes automatically that would otherwise suck your time and kill efficiency!
The point is to automate tedious tasks that take you or your team’s focus away from the patients!
In 15-minutes or less, you can build out a completely customized patient journey! To start, we recommend setting up these 7 campaigns to have your practice automated and every important touchpoint covered!
- New Patient Campaign
- Missed Appointment Campaign
- Newly Accepted Care Campaign
- Did NOT Accept Care Campaign
- Patient Education Campaign
- Custom Massage/Acupuncture Appointment Reminder Campaign
- Custom Spanish Appointment Reminder Campaign
Creating a keyword campaign is also a great way to engage new and existing patients! Keyword campaigns are perfect for patient education, services, offers, and more! Some ideas to get you started…
- Text “prego” to learn the benefits of receiving adjustments during pregnancy
- Text “wellness” for a list of daily activities to improve spinal wellness
- Text “gift” to give your friends and family a discount on their first visit
The possibilities with campaigns are LIMITLESS!
OUR CURRENT EHR PARTNERS
Did you know? We integrate with many different EHR systems! Here’s a list of all our current EHR partners! Want to learn more about how our integrations work? Contact our Support Team at support@reviewwave.com
HOW ONLINE SCHEDULING GIVES YOU MORE CONTROL OVER YOUR SCHEDULE
Many business owners make the mistake of thinking, “If it’s working well enough, don’t tinker with it.” This type of thinking won’t help you grow your practice and keep up with the times. If your business relies on appointment bookings, which it does, then you need to depend on a scheduling software to keep it running smoothly!
One of the most common fears of using an online scheduling software is losing control over your schedule. But, we have good news for you! Online scheduling gives you MORE control over your schedule and here’s how…
MEET OUR TEAM
Shai helps support our awesome clients and slays chats all day!
Fun Fact - When she’s not at work, you can catch her modeling or binge watching The Chilling Adventures of Sabrina!
- You’re able to get a clear view of what your day looks like.
- You can block off times that you’re not available.
- You can automatically fill spots when people reschedule or cancel.
No one has time to go back-and-forth over email or phone. How frustrating is it to play phone tag?! The process not only takes much time, but it also leaves room for human error and miscommunication. By using an appointment scheduling website, your patients can access their schedules on their own time, and the email back and forth or phone tag is eliminated. The system displays the services you offer and all available time slots, so the patient can reserve the one which works best for him!
You’re able to see your full schedule for the day and know exactly who’s coming in, know where they’re at in the care plan and know if it’s their birthday or other important info! This helps everyone in the office feel less overwhelmed and feel more organized!
You don’t have to worry about over-scheduling because you can block off times that you’re not available and evenly space out your appointments to ensure that patients aren’t double-booked. This helps add value to the patient experience because your focus is on the patient and you’re not rushing them out the door to try and overcompensate.
If patients cancel or reschedule their appointments, those slots automatically reopen and you can easily refill them. Saving you thousands of dollars and you don’t have to lift a finger, make a ton of follow-up phone calls or stress out!
If your practice doesn’t yet offer online scheduling, now’s the time to add this tool to your website! More than 80 percent of patients say they would schedule their own appointment using a secure web service, yet many practices still don’t give patients the option.
Offering online scheduling would not only give your business a competitive advantage, but it can also help minimize your staff’s workload. More than just an innovative perk, investing in an online scheduling system is just plain It’s a win-win!
