ISSUE SEVEN ● JUNE 2021
INSIDE THIS ISSUE:
JUNE CLIENT SPOTLIGHT
Dr. Ehren Pace is the owner, chiropractor and massage therapist at Positive Chiropractic and Wellness in Kirkland, WA! He’s passionate about teaching the families in the community the importance of proper nutrition, regular exercise, and proper alignment of the spine and extremities, to show the true power and healing potential our bodies have!
Before coming to Review Wave, he was working with a digital marketing agency that guaranteed him 20 new patients within 60 days, but at a hefty price of $8,000. 😱 Within the first 45 days, Dr. Pace only gained 8 new patients and the 
agency suggested he cut his free exam offer in half.
They were insistent that was the reason he was not attracting new patients.
Note to self -You should never have to undervalue yourself and your services to attract new patients!
Thankfully, Dr. Pace realized this quickly and left that situation! He had been badly burned and was skeptical at first when he found Review Wave. But once he saw his quick bounce back to success, he knew he found a winner!
One of Dr. Pace’s first actions was to set up reactivation reminders. With one text message, he saw 10 reactivations! Even from patients that hadn’t been engaged in almost 3 years!
Better yet, in his first week with Review Wave he gained 6 new patients! Without any marketing dollars spent, and without cutting the price on his free exam offer. 💪
To date, Dr. Pace’s practice is growing by the day and they will be expanding their team this month! Practice growth baby! 🏆
In this digital age you might have assumed that texts, emails or perhaps even social media messages had already overtaken phone calls, but in fact, around 80% of businesses still communicate over the phone. Even knowing that text messages have an open rate of 99% and only 52% of phone calls are answered.
If those numbers aren’t shocking enough...
85% of missed calls do not get a call back!
This number should be very alarming to those offices who are spending the majority of their days calling patients. We hate to break it to you, but you’re not very likely to get a call back. You’re wasting time, losing money and losing potential new patients because you’re stuck on the phones and not reaching your patients effectively.
The future is not calling you, it’s texting you!
Dr. Pace reached out to us a few months ago to share a story about bulk text messaging. Back in March, his practice, unfortunately, had a sewage pipe burst and they had to immediately alert their patients that they would be closed until it was fixed. With the help of bulk messaging and The Scheduling App, they were able to let all patients know within minutes and everyone was able to reschedule their appointments and stay on track with their care.
Bulk messaging comes in handy for all those unexpected moments and even the expected moments! Whether you just want to remind patients you’ll be out of town, or to send a video of a new service or event you’re offering. Bulk messaging is the fastest, most reliable way to communicate important messages to your patients.
We are constantly working to expand and improve our technology to best suit your needs as a practice owner! We’re excited to bring you two brand new features to enhance your patient communication and brand awareness!
NOW PRESENTING....
The Email Drag and Drop EditorThis tool will help you quickly build beautiful, custom emails to help you step up your email marketing game! It’s mobile responsive and includes thousands of stock photos!
Social Sharing
We know you love the automated Facebook posts when you get a stellar review, and now you can showcase your great reviews on Instagram too! The settings can be found in the Provider App under the Feedback Tab → Post Reviews.
If you have any questions about these new feature updates, please contact our support team at support@reviewwave.com
MEET OUR TEAM
Technically, he’s one of our Success Managers but he’s better known as the “Jack of All Trades!” He’s always willing to jump in wherever needed and goes the extra mile for our clients!⭐
Fun Fact:
He’s really good at writing poetry!✍️
GOOGLE MY BUSINESS RELEASES A NEW TOOL TO MANAGE REVIEWS
Every business has had a run-in once or twice with a negative review. Or, even a spam review that you’ve requested to take down. But, what happens when you submit a request for a review to be taken down? Doesn’t it feel like your request disappears into the big Google abyss?
Previously, there was no real way to see the status of a review you submitted for takedown. Google My Business’s new tool changes that!
Their newest feature allows businesses to see recent reviews on their listings in a single place and check the status of reviews they reported to Google. You can access the new tool by visiting the Help Center in your Google My Business account.
Once you’re there, here are the steps to submitting a new request or viewing the status of a previously submitted takedown request.
Step One:
Select your business and then select whether you want to check the status of a reported review or if you need to report a new review for takedown.
Step Two:
If you select the option to “report a new review for takedown,” Google will show you a list of all your recent reviews and you can click the review in question and request for it to be taken down.
If you select the option to check the status of your review takedown request, it will show you the current status.
Step Three:
Then, you can select the review and see a summary of the request and the decision. You can even submit an appeal if the review takedown request was not accepted.
Please note that even if you submit an appeal, your takedown request may still be denied. Google receives thousands of requests per day so there is no guarantee they will take down the review, unless it is a very clear violation of their policies.
This new tool is a great addition to help keep track of requests and gives you more insight on why your request was approved or denied. Because we all know how frustrating it is waiting for a reply or waiting for answers! High five, Google!🙌
