It wasn’t too long ago that all it took to gain and retain patients was the quality of service delivered. But, things have changed… Now, an even more critical success factor has emerged: the patient experience. Why is the Patient Experience Important? The patient experience is such an integral part of your practice’s growth […]
Grow Your Practice with Reviews
Having easy access to the web has radically changed the way people search for businesses and services for almost everything today! It’s extremely rare to blindly make a purchase or choose a service without reading at least a handful of reviews. The way you market your practice is important, but having people talk about you […]
Email vs. Text? Which One’s Best?
People frequently ask us how SMS text messaging compares to email and phone calls. They want to know the clear winner. But the frustrating answer is… it depends. You need both. They each serve a different purpose. A well-rounded conversational messaging strategy takes advantage of the benefits of texting and the benefits of email. What […]
Where Are You Losing Leads?
Regardless of the nature of your business, your sales funnel is likely to leak at some point. The key is to find where these leaks are and take proactive steps to close them and ensure leads progress smoothly. In order to identify weak points in your sales funnel, you must first understand each phase that […]
How to Turn a Missed Call Into an Opportunity
Every time the phone rings at your practice, you get a brand-new chance to delight your caller with your excellent customer service. Each call that comes into your practice is also a chance to build revenue by helping a potential or existing patient. However, far too often these calls turn into a missed opportunity! Many […]
Bulk Messaging to the Rescue!
Remember those days when math teachers used to tell us that we wouldn’t be able to carry around a calculator everywhere we go, so we had to learn how to do the math by hand? Well, little did they know we’d be walking around with a computer in our pockets with endless capabilities! You have […]
Google My Business Launches New Tool to Track Review Takedown Requests
Every business has had a run-in once or twice with a negative review. Or, even a spam review that you’ve requested to take down. But, what happens when you submit a request for a review to be taken down? Doesn’t it feel like your request disappears into the big Google abyss? Previously, there was no […]
How Online Scheduling Gives You MORE Control Over Your Schedule!
Many business owners make the mistake of thinking, “If it’s working well enough, don’t tinker with it.” This type of thinking won’t help you grow your practice and keep up with the times. If your business relies on appointment bookings, which it does, then you need to depend on a scheduling software to keep it […]
How To Be A Campaign Champion!
Imagine for a minute how your patient experience will stand out above all the others…What does that look like to you? If you’re like most business owners, office managers, or receptionists, you have a seemingly endless list of tasks. Phone calls, operations, financials, care plans, SEO, social media posts, the list never ends! If you’re […]
Fines, Fees and Penalties of 10DLC Business Texting!
The Rundown on 10DLC There are a lot of big things happening across the telecom industry! The main change is that mobile carriers like AT&T, US Cellular, Verizon, Sprint, and T-Mobile, have noticed the increase in businesses using text messaging, and now they’re going to start charging you extra to continue doing it! But first, […]
