Hello Everyone, As the story goes…Google makes yet another guideline change that you will need to understand. Here it is, straight from the horse’s mouth: What does this mean and how does it affect YOU? Let’s look at the 2nd bullet point. “Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers.” […]
Yelp Says Just Don’t Ask
Yelp came out a few weeks ago blasting “reputation management companies” and people that use these companies. They went so far as to update their algorithm to try to “catch” businesses who are using reputation management companies. They sent letters to these management companies and to the businesses they flagged for using them. This is […]
Does Google Approve of Asking for Reviews?
How do you get Google Reviews? You improve your customer and patient experiences. Have you heard of “Google Customer Reviews”. This is Google’s own platform of asking verified customers of E-Commerce stores for feedback. So, while Yelp’s stance is just say “no” to asking to for reviews, Google’s is apparently the opposite. Personally, I think […]
Kiosk Mode Example
Here’s a great example from one of our users showing how they setup their waiting room with an iPad station to allow their patients to fill out the feedback request form. The request is still sent to their phone and email as usual. And the patient still provides the actual feedback from their own […]
New Review Feature – Review Snippets
We just recently discovered this new feature in the wild. Google is Displaying a snippet of a review that it deems relevant to the search term. Below you can see it in the 3 pack which is the first page of the google search results. What does this matter? Well for 1 you get an […]
Yelp gets mean(er), Google & Facebook Updates
First off, the internet (and those that try to “control” it) is ever changing. Last month Yelp started to attack small businesses that were asking for reviews. While it has long been Yelp’s policy to not ask for reviews, until last week they really didn’t do much to fight it off, except filter reviews. They have […]
Google Testing Video Reviews
Until recently, people could only load images to Google Maps. Videos, however, are far more trustworthy in validating social proof of the service and its patrons. Video reviews will be much harder to fake as well. Google video reviews will be held to the same standard as its usual review policies. I would expect […]
Genesis Integration
Review Wave now integrates with Genesis Chiropractic Software.
Reviews Are Getting Even More Relevant
Reviews on Google, Yelp and Facebook or “the Big 3” as I like to call them, have been getting more and more important with each day that passes. Though the idea of online reviews is not new, the trust factor and acceptance rates of these features continues to grow. A number of business hate reviews because […]
Dental Practice Automation [Case Study]
With Review Wave now integrating with 96% of all Dental, Veterinarian, Optometry and Orthodontic practice management softwares and now some Chiropractic and Audiology software as well as some general software like MindbodyOnline we wanted to give you an idea of what the automation could do for you. Here is an interview with a client that […]
