Website Chat

“Live” chat was a total disaster for most people that used it. Why? The team didn’t respond fast enough to the inquiry and the prospect left.

Our Website Chat changes the game. We have the prospect enter their name and contact information first, so even if they leave your website they don’t leave the conversation. Follow up messages are sent as an SMS so they can continue the conversation with you on the go.

Text messages have an open rate of 98%! That alone should tell you to be taking advantage of text messages. This new feature ensures that you never lose an opportunity to connect with a potential new patient, making your patient experience all the more effective and convenient.

AI

Meet your brand new team member, AI. AI is available 24/7, is a hard worker and will provide your patients with an experience like never before.

You never have to worry about missing calls after hours, missing out on new patients because you were closed, or going through the headache of a call center EVER AGAIN.

AI is a new AI answering service, and will solve all of your phone call problems. You simply record a message like an answering machine, allow the caller to leave a message and the caller will get a follow up of the message. But wait... that isn’t new! And, so many people do not leave a message...

So why is this different?!?

AI will trigger one of two text messages to the caller; it will either recognize the patient calling and send them an existing patient follow up text message; or if it doesn’t recognize the caller, it will send them a new patient follow up text message.

Your callers will get a text whether they leave you a message or not! Your team can use the Review Wave App to receive any responses while on the go or when they get back into the office the next day.

How are these new features reshaping the patient experience?

Texting is the most widely-used and frequently used app on a smartphone. 73% of consumers wish more businesses texted them. These features give you the opportunity to build a stronger relationship with new or current patients. Isn’t communication the foundation of a successful relationship after all??

Besides improving your patient communication and making it more convenient for your patients to contact you, these features will convert more website visitors to new patients on the existing marketing budget you are already spending! Significantly boosting your bottom line.

You’ll be able to offer your patients a more streamlined and effortless experience. There will be no question as to why they should choose you over the practice down the street.

Are you ready to implement these game-changing features?