ISSUE ONE ● DECEMBER 2020
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DECEMBER CLIENT SPOTLIGHT
DR. ALI AMIRI ● COQUITLAM FAMILY CHIROPRACTIC
Like many practice owners, Dr. Amiri was unsure what the future would hold when COVID-19 first hit. Trying to run a successful business during a pandemic lockdown is not an easy task to undertake. He turned to Review Wave and in just a few short months, he hit his highest performing month in over 10 years in practice.
Dr. Amiri’s practice, located in Coquitlam, BC, focuses on family chiropractic services and he devotes himself to helping his patients take ownership of their health and gives them the action steps needed to achieve their optimal health. Dr. Amiri tried everything he thought possible to grow his practice; tradeshows, marketing campaigns, events, etc. None of that compared to Review Wave.
In his own words, “Review Wave is easily the single best thing I’ve ever implemented in my practice everrrr!!!...I feel sooo strongly about Review Wave that I want every Chiropractor and health care practitioner in the world to be on this platform.”
If you’re ready to become an expert and tap into all of our Review Wave features, like Dr. Amiri and countless others, you’ll need to attend one of our Live Immersion Events.
INSIDE THIS ISSUE:
Review Wave Cards.......................2
Add a new level of personalization to your patient experience with our themed cards
Live Immersion Events.................3
Improve patient experience, increase retention and referrals at our 1-on-1 training with our Success Team
Review Wave Cards........................4
A step-by-step guide to take full advantage of our Review Wave features
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REVIEW WAVE CARDS
- Make a positive impact on your patients
- Build stronger relationships
- Stand out from your competition
Take your patient experience one step further with the Review Wave Cards feature. We’re so digitally-minded today that someone handing us a real-life card is pretty memorable. All you have to do is choose a Card Template in the Review Wave app, and add the card to a campaign. A couple of quick and easy steps to show your patients you’ll go above and beyond for them always. We have cards for new patients, birthday cards, holiday cards, etc. Contact our Support Team for more information:
support@reviewwave.com
MEET OUR TEAM
Ayah Shiadah
Customer Support
Fun Fact:
She collects vintage cameras. Ask her about it next time you call in!
BULK MESSAGING BEST PRACTICES
Are you a textpert? Our bulk messaging feature can save you countless hours and improve your communication with your patients when used properly. Understanding and following a few simple best practices for bulk messages will ensure you never have to deal with your messages being marked as SPAM and you’ll attract and engage more prospects and patients!
1. DO NOT SEND SHORT LINKS - Shortened URLs (like http://bit.ly/rwwave) are a stronger indicator of potential spam because the recipient cannot see where the link will take them (which you can with a normal, long URL).
2. AVOID CAPS: Especially at the beginning of the message. Avoid these words:
● UPDATE
● COVID
● ALERT
● IMPORTANT
*Anything that would sound like it was written by a robot. Sound authentic! Speak how you speak!
● COVID
● ALERT
● IMPORTANT
*Anything that would sound like it was written by a robot. Sound authentic! Speak how you speak!
3. AVOID UNICODE CHARACTERS: What’s a Unicode character? These are characters that are universally accepted across the world: emojis, roman numerals, subscripts, etc. Dollar signs, in particular, are a Unicode character that have been found to trigger spam filters, so make it a point to avoid them.
4. DO NOT SEND THE SAME BULK MESSAGE MORE THAN ONCE: Sending the same message to large groups of people could get you flagged. Create your bulk messages from scratch and add your own flavor to each one.
5. KEEP YOUR MESSAGE SHORT: Long messages sent to hundreds or thousands of people can get your number flagged. We suggest emailing your patients instead, or direct them to where they can learn more details.
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Dr. Boldon Harris attended our latest Live Immersion Event and here’s what he had to say:
“Review Wave has been a great addition to our practice. One of the things we like to do is automate and help our patients be able to schedule their appointments easier. The online scheduling has been a godsend. Because that’s one of the obstacles to getting patients on the books when we’re not in the office. That’s been a huge game-changer for us to be able to be more competitive and continues to help our practice grow and thrive.”
“Review Wave has been a great addition to our practice. One of the things we like to do is automate and help our patients be able to schedule their appointments easier. The online scheduling has been a godsend. Because that’s one of the obstacles to getting patients on the books when we’re not in the office. That’s been a huge game-changer for us to be able to be more competitive and continues to help our practice grow and thrive.”
LIVE IMMERSION EVENTS
Do You Know How To Use All of Review Wave’s Features?
Review Wave has a lot of tools to offer you and your team, but you have to know how to use them to get as much value out of your new software as humanly possible.
That’s why we have a new, in-depth, personalized training program for new clients! Our Success Team would like to invite you to attend one of our upcoming Live Immersion Events where we bring in a small group of new clients, train for two days straight on how to optimize all of Review Wave’s awesome features. We share marketing ideas and provide a professional videographer to help each of you create rockstar campaigns.
In just two days, you will become an expert on our Review Wave software; you’ll learn marketing and website best practices and receive 1-on-1 training with our Success Team to customize your patient experience. You’ll leave feeling confident enough to implement your new ideas and create a system that works 24/7/365. You’ll have all the tools needed to improve your patient experience, increase your retention and referrals, and decrease stress for both you and your entire team...Making your practice way more profitable!
INTRODUCING OUR WELCOME GUIDE
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As a Review Wave user, it is my team’s job to help you get as much value out of your software as humanly possible. I am excited to let you know we will be rushing you a NEW Welcome Guide—to show you, step-by-step, precisely how to take full advantage of Review Wave and continue to get value day-after-day. These will be fresh off the press and arrive at your door just after the New Year.
Every ounce of knowledge gained throughout my career and personal experiences has been built into Review Wave to automate your practice, improve your patient experience, decrease your team’s stress, and increase your retention, reviews, referrals, patient visit average (PVA), and of course, your bottom line.
If you haven’t had a look under the hood lately, we should set up a call with your team and mine to make sure you guys are using all the NEW tools to DRIVE your success. To schedule this tune-up, call (800) 563-0469, chat or email us at support@reviewwave.com to sign up now. After working with thousands of offices, most of our software works out of the box, making implementation simple. You have heard “success leaves clues,” right? Well, we automatically implement these “clues” for you...
Once we have won your love, and you’re excited to tell your friends and colleagues about your Review Wave success so they can take your advice and kill it too, make sure they mention your name when they sign up. If they do, you’ll get a free month of service!
Our referral program has NO LIMIT to the number of FREE MONTHS you can earn. If 12 friends sign-up and mention your name, you’ll earn 12 months free. If 100 sign up, 100 free months.
I love the quote by Jim Rohn: “If you help enough people get what they want, you will have everything you want.” I have always believed that the more people I share my success with, the more success I will have. This is a way you can give back as well.
Who do you know that you can tell about Review Wave right now?
CONTACT US
